CEO Series: Best Buy's Hubert Joly
Hubert Joly sharing Best Buy’s transformation and growth strategy, as well as leadership lessons learned along the way. Signup deadline April 13.
The CEO Series offers a platform for CEOs from high-profile companies to share their visions and thoughts on current and future issues facing their industries, as well as to provide a forum to share personal insights about a wide range of regulatory, technological and socio-economic trends that impact their businesses.
Please join us as Hubert shares his strategies for transforming iconic brands and the leadership lessons he learned along the way.
Hubert joined Best Buy, the leading provider of consumer technology products and services, in 2012 and led the company through its much publicized Renew Blue transformation. The customer-focused strategy entailed: taking price off the table by ensuring Best Buy’s price competitiveness and matching online prices; investing in the online shopping experience; reinvigorating the customer experience in the stores by investing in the engagement and proficiency of the sales associates; partnering with the world’s foremost tech companies to help them showcase their technology; and taking $1.5 billion of costs out to fund the required investments. The transformation has resulted in improvements in customer satisfaction, market share gains, revenue growth and improved margins.
Now, Hubert is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology. It aims to address their needs around entertainment, communication, productivity, security, health, etc. in a more holistic fashion. It seeks to evolve from selling products through transactions to providing solutions and building relationships.
Prior to joining Best Buy, Hubert was CEO of Carlson, a global hospitality and travel company. Before that, he led Carlson Wagonlit Travel, Vivendi Universal Games and Electronic Data Systems’ business in France. In 2017, Hubert was awarded the Legion of Honor, France’s highest civilian distinction.
6:00 - 6:40: Appetizers and refreshments
6:40 - 7:40: Program
7:40 - 8:00: Informal networking